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Our customers

We have developed a wide range of logistics solutions to meet our customers’ unique logistics and transportation needs. We’re proud to put our customers at the heart of our services. Explore how we’ve designed our services to support companies in the following industries:

Automotive

Our different types of trailers are designed to meet the need for reliability and speed, from delivering components in the supply chain to delivering finished vehicles to dealerships.

Chemicals

With our bulk liquid trailers, we take the precautions needed to handle liquid chemicals, fuels, plants and resins safely. Our drivers have been trained to transport these goods safely.

E-commerce

We support optimising processes and transportation for e-commerce businesses, from warehouse space to tailored software solutions.

Production

Our dry bulk containers support the transport of plastic pellets, grains, powders and other dry bulk materials.

Food and beverages

From fresh fruits and meats to beverages, we support businesses with thermo trailers to safeguard perishable foods. We also have food-grade liquid tankers to transport milk, syrup, and beer.

Pharmaceuticals

We transport medical ingredients and finished products with our tankers’ cooling capabilities and specifically trained drivers, ensuring stable cooling in our thermo trailers throughout the transport.

Farming

Once crops are grown and harvested, we support the transportation of grain to distributors and silos. Our dry bulk trailers can transport up to 60m3 of grains and feed components.

Customer satisfaction

Beyond putting our customers at the heart of our services, we are committed to constantly improving the quality of our services. That is why we conduct our annual customer survey to evaluate our impact and identify any improvement opportunities.

Some of the highlights from our 2023 customer survey include:

92.2/100

Score for interactions with Hegelmann contacts, a 2.9% increase since 2022.

86.6/100

Likelihood to recommend Hegelmann score, a 5.4% increase since 2022.

84.4/100

Satisfaction score with Hegelmann’s services, a 4.2% increase since 2022.

These encouraging results reflect our team’s dedication to driving high levels of customer satisfaction and providing quality services. We have taken on board improvement opportunities and customer suggestions to increase these scores in 2024.

We were also pleased to see that many of our customers highlighted that our sustainability practices are important to them and influence their willingness to continue their partnership with Hegelmann.

69% of our customers are interested in learning more about Hegelmann’s sustainability initiatives and achievements. We are proud to share our 2023 ESG & Sustainability report with them and to continue jointly driving positive social and environmental impact in the future.